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Office 2007

Oh i forgot to mention, i’ve finally installed Office 2007 on my computer.  And this baby rocks.  I like the look and feel of the UI.  It might just take some time to get used to the ribbon.  Below are the screenshots:

 

Excel 2007

Word 2007

Powerpoint 2007.

 

Oh also, if you don’t like the color you can change it.  I have yet to explore all the new features of excel, outlook, powerpoint, access, word, publisher.  After seeing the Demos at MGX, i had to have Office 2007.  It has not given me any problems as far speed of the computer is concerned (your experience may vary).

DOWNLOAD OFFICE 2007, let me warn you though, file size is really big (440 MB) so speed of download will depend on how fast/slow your interet connection is.

I have not yet installed Vista on my computer, but i will one of these days and you will know when that happens.

Tejas

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MGX 2006 – Feel like a royalty

Last almost whole week I was in Orlando at MGX conference.  MGX stands for Microsoft Global Exchange.  Theme of the conference was “People Ready”.  So Tuesday was travel day and few of us took red eye on Monday, so we had whole day Tuesday for ourselves.  We were staying at a hotel inside the World Disney Resorts, called Swan.  On Tuesday we got to Orlando at 7:30am EST and we went to Magic Kingdom that day, which was fun.  Then on Wed, we had a training at Walt Disney world about “Service:  Disney Style”, which was about how Disney treats its customers (guests) and how to provide top level of service to customers at our organization.  They also gave us behind the door tour, which was awesome.  I thought the best part was how they call their employees, “Cast Members” and not an employees.  And how they have “Onstage” and “Backstage”.  So it was a great experience and main takeaway was “Bump the Lamp” which is like going out of your way to do things for customers’ satisfaction and them not knowing about it.  Its the small things you do for your customers and how you should pay attention to the detail, even though no one is ever going to pay attention to it.  So that was a great experience.  There was a party at “Treasure Island” for our group and it was fun.

On Thursday, we had all hands at TD Waterhouse Arena, where Orlando Magic play.  They had blocked out half of the stadium.  So when i got there at 8:30am, the arena was packed with 15,000 people.  Yes, 15,000 people.  That kinda blew me out of water and gave me perspective of how i am small part of such a huge and diverse organization.  They had representatives from our offices around the world, Italy, UK, France, India, Hong Kong, China, Russia, Germany to name a few.  And this conference was for Sales and Marketing, it didn’t even include our programmers.  Once we found a seat (all the way at the top), breakfast was already in our seats and the stage was amazing.  I felt like i was at some concert (i will put up pictures soon).  All hands was all day event, discussed wins in FY 06.  Here we saw some cool demos of Office 2007 and Vista (download them if you get a chance).  And there was a party at “Secret Location” and it was fun, Friday was my Birthday (don’t ask me how old am i), so i stayed there until 12:15am and went back to hotel.

On Friday, we broke up into sessions and had our division all hands and we discussed our achievements in FY 06 and plans for FY 07, which was great as well.  It was great to see people from our international offices and put faces to the names.  Then again there was party on Friday night at “Studio 24” and it was fun and again it was awesome.  It was one of the best parties i have been to.  They had red carpet rolled out for us and had all kinds of food including sushi, Chinese, pizza, you name it.  Music was great, overall i felt like a royalty.  When your company rolls out a red carpet for their employees and treats them like kings/queens, you really want to work for that company and make sure it it successful.  Microsoft knows how to treat its employees right, may be that is why it is one of the best companies to work for.

On Saturday, for half day we broke into small sessions and for other half we had another all-hands at TD Waterhouse.  And this time we got a great seats thanks to some people on our team who got there early and saved the seats for rest of us.  That’s call team work ladies and gentlemen.  In this session we discussed FY 07 and how we are going to kick some rears.  Heard speeches from Ray Ozzie and other top exec team.  Bill G couldn’t be there because he was in Africa doing charity work.  This was the first time i heard Ray Ozzie speak and it was great.  This guy is one of the person who is going to replace Bill G in 08.  I was really impressed by him and his vision and I am pretty sure company is going to be in good hands when that transition happens in 08.  At the end of the speech he received well deserved standing ovation.  They saved Steve Ballmer for last.  Whenever he comes out he brings out this storm of energy.  He is also a great speaker and very enthusiastic, he will pump you up.  If you have heard him speak in person, you know what i mean.  He was full of energy and at the end, he got off the stage and started giving high-fives to everyone.  And guess what, he high-fived me, yeah baby (See the pics of Mr. Ballmer below).  As one of my team member puts its, that’s as close to Ballmer as we are gonna get, haha.  It was an awesome experience and see how much energy he has and how greatly he feels about this company.  He also talked about Zune, i was expecting to see a prototype of Zune but that didn’t happen.  Talking about Zune, here’s the ad of Zune on YouTube.com, I’m not sure if that is the teaser for Zune or not.  So after the all-hands, there was another party/concert at Universal Studios.  They had reserved the entire place for us from 8pm to 1am.  They had a concert by Jewel and of course all the rides were open for us.  And they had fireworks and laser show and over all it was awesome.

On Sunday, i flew back and that was the end of an awesome MGX.

On the other note, i was introduced to two new employees this week and both of them said, they read my blog about “Microsoft Interview“.  Hmmm, how interesting is that?  I guess that’s a good thing huh?  Wait a second, i see Google Ads on my post, i didn’t put them there.

So like i said in my previous post, even though i have been at Microsoft for 6 months, i still feel like i am new.  Reason being things are constantly changing for good, so if you enjoy change, this is the place for you.  This is my only 4th post this month, but these posts are long.  So if you are reading, thank you for making it all the way to the bottom of the post.

See you all next time.

Tejas

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6 Months at Microsoft – Wooohoo

Wow, I can’t believe it.  I have been working at Microsoft for 6 months now, wowwww.  That’s just crazy.  Honestly, it doesn’t feel like 6 months, I still feel like I just started working here couple of months ago.  Time just flew.  Last year at this time, I was working for an insurance company in Dallas.  Not in my wildest dream I would have imagined that in July of 06 I will be completing my 6 months at Microsoft.  It’s just crazy how things happen.  Seeing “Microsoft” on my badge and on the door of the building still brings a smile on my face at times, who would have thought that a dude from India who moved to States when he was 14 and went to an ordinary high school and an ordinary university would be working for Microsoft.  I certainly didn’t 🙂

It has been a great journey.  One of the reasons, why it still feels like only couple of months is how things are constantly changing, especially my group/division.  I was telling my mentee that change is the thing that makes me want to come to work on Monday mornings.  So you gotta love change, granted it can be frustrating/challenging at times, but that’s the best part about it, isn’t’ it?

So what have I learned in past 6 months at Microsoft?  I learned to organize myself (still working on it).  I learned that it’s awesome to work with smart ass people, who are cool and open.  I finally learned how things can be done with positive enforcement.  I learned that how fortunate I am to be working at Microsoft.  I learned to not only find problems but also to find solutions for those problems.  I learned that Microsoft actually cares for its customers and is trying hard to listen to the needs of it customers.  I learned that even though I want MSN search to be better tomorrow, it can’t happen that quickly, I gotta have patience.  I learned that I TOO can make difference.  I learned that one person can make difference in the world.  What else did I learn?  Let’s seee…  I learned that your life can change quickly and things you never imagined can happen to you or to anyone, be it positive or negative.  I learned that now I am addicted to working on two monitors.  I learned to play darts.  I learned that it is soooo awesome to stay close to work.  I went for hiking for the first time in the past 6 months.  I learned that Microsoft is amazingly diverse place with amazing people coming from all around the globe.  And if people with diverse background can work together, may be world leaders and find a way to work together too.  I played softball and flag football for the first time and I also had an interception in the flag football game.  I also learned that weekends are boring.  I learned the secret of smart people and the secret to become smart is, are you ready for it?  Be passionate and be detail oriented about everything you do.  And finally, I learned that I am still learning and still need to learn a lot about things and about myself.

Can’t think of things anymore, it’s kinda late.  I hope next 6 months will be as adventurous as the previous 6 months have been.  If I think of anything else in the morning, I will add to the list.  I will be in Orlando for the rest of this week for a conference, should be interesting.  I read on Robert Scoble’s blog that may be I should put my email address, full name and phone number to make my blog more personalized, which makes total sense.  Let me think about it.

You all have a wonderful week ahead.  As always feel free to leave me a comment if you have any questions about anything.

Tejas

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Customer Service? (surprise your customers)

Hello everyone,

Yes i know secret to a good blog is to blog often and reply to posts as soon as possible.  I do see a small spike on my blog traffic whenever i do post.  I would love to know the number of people who are reading this blog using RSS.

Anyways, so what is the best way to remain customer focused?  I think it is “to provide excellent customer service for a product that everyone offers.”  Everyone tries to differentiate themselves by level of service they provide, don’t they?  But i think trick is to know what your competitors are doing and do all the things they are doing and may be take it one step further.  I think it is about surprising your customers with new things and do things for them that they don’t expect.  For example, i went to mall today for some clothes shopping.  I was at Dillard’s i think.  And i asked a person working their for the location of the nearest dressing room.  So she pointed me to the right direction (all stores have dressing rooms and all people who work at stores will guide you), but this lady asked me if i was sure about the size of the shirt i was about to try on.  I was like, well i am not sure that is why i am trying it on.  She said, let me take some measurements of your sleeve length etc.  So she did and adviced me that shirt i was about to try on would be a good fit for me.  Before i continue on to my trip to dressing room, she said let me take these pins out of this shirt.  I thought that was nice; and right there i became loyal customer of hers.  Reason being, i didn’t expect her to take the pins out of the shirt for me.  Then, i tried second shirt and again she took the pins out of the shirt for me.  I thought that was awfally nice. 

So let’s analyze it little further.  She achieved two things here:  1)  She provided a level of service i wasn’t expecting (taking pins out of the shirt, as simple as it may sound) and 2)  she avoided some tedious work of folding unfit clothes left behind by customers.

After i made my purchase, i went to “Express for Men” and i went to try on a shirt.  And an employee working their pointed me to the dressing room and handed me the shirt.  At that point i wanted that employee to take the pins out of the shirt for me.  But of course, he didn’t.  So important thing to think about is:  if i were to buy a same shirt from two different stores with the same price, which store would i buy it from?  Of course, Dillard’s, b/c that lady surprised me by her level of customer service.  So, if a customer were advertising online on AdWords and AdCenter at the same time and spending almost equal amount of money, i want that customer to spend more money on AdCenter b/c of MY level of service.

So the question i pose to myself and whoever reading this is:  How can i surprise my clients with great level of customer service they are not used to?

If you are a customer how would it feel like to be surprised?

So there you have it ladies and gentlemen, a small lesson in customer service.  Now i have to implement my own advice and find a way to surprise my clients 🙂  Your suggestions will be greatly appreciated. 

Tejas

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IE 7.0 Beta 3

Yes i know it has been long time since i have written on my blog.  I hope you all had a great 4th of July weekend.  I went for hiking at Wallace Falls.  2.75 miles of hiking, i’m so proud of myself.  This was the first time i went for hiking, so whenever i talk to someone i make sure to i point out 2.75 miles of hiking up the hill/mountain and 2.75 miles of coming down 🙂  That place was beautiful and only 30 miles from my place.  This is the beauty of Seattle, things are so close by.

Anyways, someone commented to my previous post that, i should write more about Microsoft and Google and not about sports.  So lot of things are changing and i’m sort of busy being a “mentor” for a new hire and all the meetings and client requests and studing, exams, assignments, etc.  So download IE 7.0 beta 3.  They have included this cool feature, where you can move the tabs around.  Guess what, before this feature came out, i posted on the internal IE forum that, “moving tabs around would be a cool feature to have” and now we got that feature.  How awesome is that?  All because of me (at least that’s what i would like to think).  But IE 7.0 Beta 3 is better than Beta 2, so let’s see what else can be improved in the browser. 

If you’d like to see any feature, leave me a comment and i will make a feature request on your behalf, how does that sound?  I seriously have no idea how many people actually read this blog, oh well.

Moving on to AdCenter.  I use this product on daily basis and yes i know it needs lot of improvement and they are working really hard to make those improvements.  So, if you have any complaints about AdCenter or would like to see new feature, write me a comment and i’ll make sure it gets to the right people.

Oh yesterday, i wanted to see what day is Labor day this year, so i can make some plans.  So i went to http://search.msn.com/ and typed in: Labor Day.  And boom, it told me right way, that Labor Day was on Monday Sept 4th.  Its like it knew what i was looking for.  So then i thought let me see what Google gives me and to my surprise it didn’t tell me what i wanted to know.  So my point is, MSN Search is getting better, but its not there yet.  I think Search engines should just know what users are looking for, simple as that.  I think ASK.com does better job then MSN or Google or Yahoo.  I like the ASK’s “Narrow”, “Expand” or “Related Terms” features, it is great.  ASK has improved soooo much over the past couple of years.  I think MSN and other search engines should be more concerned about ASK gaining market share then anything else.  Now that we have ASK’s ex-CEO, let’s see how MSN’s market share improves.

So that’s it.  I read this awesome quote by Einstein, it goes something like this: “I am not smart, i just spend lot of time with a problem.”

Tejas