11.05.06

Customer Service and New MSN Results

Posted in General Stuff, Microsoft at 2:47 am by tejas

I got an email from Co-worker couple of days back saying that Southwest is offering $79 one way from Seattle to Dallas.  To confirm that deal, i called up Southwest’s 1800 number and to  my surprise after one ring a LIVE PERSON picked up the phone.  Now how often do you get to hear a live person when you call a 1800 number?  I was really impressed with it and with Southwest offering $79 deal from Seattle to Dallas.  Now that’s call customer service.  It would be great if a live person actually picks up the phone every single time you call a customer service number for any company.  Way to go Southwest.

According to posts on Webmasterworld, MSN has updated results on pretty recently.  I am pretty happy with what i see in the SERP, of course its no perfect yet, but i think it is closing in gap with relevancy.  That reminds me, have you checked out MsDewey.com?  It is such a brilliant concept.  However, is it useful for long term?  Meaning, you go there first time, you listen to that beautiful woman and it is entertaining.  Can you hear her talk on daily basis or will there be an option to just get the results directly without listening to what she has to say?  It is a nice concept though.

Besides that, work has been pretty crazy lately.  Work never seems to end and my work life balance doesn’t exist, so i have to find that balance, that is if i have time to find that :)  Still enjoying my work, lot of competition, lot of smart people, lot of things are constantly changing which makes it more fun.  One thing i discovered while working here is that, you gotta love change or at least better learn quickly to deal with it.  Things are not going to stay constant for long which is good and bad thing, depending whose perspective you want.

Tejas

4 Comments »

  1. lorraine tejas said,

    November 11, 2006 at 4:16 am

    hi my name is lorraine tejas from rancho cucamonga, ca. i was online looking for family members with the name of tejas. tejas is a very rare and wanted to know about you! my dad is augustine h. tejas he is 75 years old and his dad is augustine too. my dad’s father had two brothers he never knew. just e-mailing you to let you know you have a great last name! anyother tejas!!!!!!!!!

  2. Tejas said,

    November 27, 2006 at 2:23 am

    Hello Lorraine,

    Actually my name is pretty common. So my name is an Indian name. Tejas means Bright. Tejas in spanish means Texas and ironically when i moved to States i moved to Texas, what are the chances of that happening? :)

    Tejas

  3. tom lutzke said,

    August 13, 2007 at 3:10 pm

    I have been on the phone or computer for the last four hours — I can’t find a phone number to cancel computer service from MSN — I can’t do any better on th internet — No Phone or E-mail address — PLEASE — Can you help — Thank You

  4. tejas said,

    August 13, 2007 at 4:13 pm

    Hello Tom,

    My apologies for any inconvenience this might have caused.

    Please go to: http://billing.msn.com and click on the service you want to cancel. You can also find more information at: http://support.msn.com.

    Please let me know if you have any more questions. Thank you.

    Tejas

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